Are you an overwhelmed business owner who travels often for work? Do you need assistance in tracking, recording, and maintaining employee records? Would it be helpful to have a customer service team that can politely care for your clients and customers? The team at TMC Typing & Internet Services has over 20 years of experience assisting business owners with these types of employee-related administrative services. If you’re looking for a trustworthy team to delegate some of these tasks to, then you’ve come to the right place. Below is a brief guide on a few of these tasks we can help you with today.
Providing Customer Service
A customer service team can make or break your business. When a client or customer calls with a problem or issue, you want a customer service rep to be a helpful problem-solver who will reassure your customer that their problem will be taken care of quickly and accurately. We do our best to represent your company when assisting clients or customers with the following customer service duties, and many more:
- Address customer complaints over the phone, email, mail, or social media.
- Answer general phone calls and emails.
- Help customers problem-solve or direct them to the correct department.
- Update or cancel customer accounts.
- Assist with placing orders, editing orders, or canceling orders.
- General customer service assistance.
Organizing Travel Arrangements
Travel planning can take up quite a bit of your time if you’re taking care of this complex task by yourself. There are tickets to reserve, hotels to book, and cars to rent, along with making sure you’re ready for the conference, meeting, or seminar you’re attending. Let the team at TMC Typing take care of these administrative tasks for you. All you need to do is be ready to go! We’ll take care of the rest.
- Research best prices for airline tickets, hotels, and car rentals.
- Organize travel documents needed for international travel.
- Plan the travel itinerary for all staff involved.
- Oversee and manage cash or credit card travel expenses and receipts.
- File and organize records such as meeting minutes, travel itineraries, and budget reports.
Maintaining Employee Records
If you run a small business, even with a small number of employees, there’s still quite a bit of work that needs to be done in order to accurately maintain employee records. We completely understand that this task cannot be taken lightly. Not only do you need to keep track of employee time off, pay rates, and employment duties, you also need to be sure you’re following all state and federal ordinances as well. TMC Typing can help with the following employee records tasks, plus many others:
- Record basic information such as personal details and employment history.
- Track time off such as sick time, vacation time, and personal time.
- Ensure the company is complying with local, state, and federal employment requirements.
- Track work-related accidents along with filing required worker’s compensation forms.
- Record disciplinary actions including employee termination.
Schedule a Free Consultation Today
If you find yourself overwhelmed with the business duties described above, or any other administrative tasks, don’t wait until your head’s completely underwater! Contact TMC Typing today to schedule a free consultation. We’ll be happy to talk about how we can help your business grow and thrive by taking many of these tasks off of your busy to-do list.